Successful companies need to master two things, a great product and great customer service.
Some companies approach this through a process that should strike fear into the hearts of consumers (and business owners) everywhere and is most charitably described as ‘managing customer expectations’.
All too often this actually means lowering customer expectations so that they’ll be impressed by whatever they get.
We do things a little differently here at Eyeful.
Many of our customers’ approach us with presentations that they know are failing visually and while we’re more than happy to help them spruce things up in the short term, the value that we can add goes much deeper.
Anyone who has experienced our full Presentation Optimisation service will know that while our slides are indeed gorgeous they are also engaging and effective – two things that all great communication needs to be.
So we’ve got the great product part licked, what about the customer service bit?
Well over 80% of our customers return to us, presentation after presentation, and that’s because we work hard to raise, and then exceed, their expectations.
Right from the first panicky phone call we let customers know exactly what’s possible by taking the time to understand their business, their audience and their objectives before we even start work on their presentation.
For some customers the whole thing can seem a little bemusing, having brought in their old banger for an MOT, it’s a little disconcerting to drive off in a brand new Ferrari – and with their wallet intact.
Here one of our specialist presentation consultants, Sally Bailey explains how we build and maintain great customer relationships.
Finding out what a bit of Eyeful love can do for your business communications is easy, just get in touch and we’ll be more than happy to help.